Refund policy

🌟 Claire Organic Return & Refund Policy 🌟

 

At Claire Organic, we are committed to providing you with high-quality skincare products. Your satisfaction is our priority. Please review our policy carefully regarding returns and refunds.

 

Eligibility for Returns

 

We only accept returns and offer refunds under the following specific circumstances:

  • Product Received Damaged: The product arrives physically broken, leaked, or otherwise unusable.

  • Product Not as Described: The product received is fundamentally different from the description on our website (e.g., incorrect item, wrong size/shade, etc.).

Note: We do not accept returns or issue refunds for reasons such as a change of mind, dislike of the scent or texture, or allergic reactions (unless specified as an allergenic ingredient error on our part).

 

Mandatory Requirements for Return Claim

 

To be eligible for a return and refund, the customer must strictly adhere to the following two requirements:

  1. Video Proof upon Receipt (Mandatory):

    • The customer must record a continuous, unedited video of the parcel being opened immediately upon receipt.

    • This video must clearly show the shipping label and the condition of the product inside the package.

    • This video is the primary evidence required to confirm the product's condition upon arrival. Claims without this mandatory video proof will be rejected.

  2. Contact Window:

    • You must contact the Claire Beauty Support Team at the number below within two (2) working days of receiving your parcel.

 

📞 How to Initiate a Return

 

If your order meets the eligibility criteria and you have the mandatory video proof, please follow these steps:

  1. Contact Support: Immediately call or message our support team within the 2-working-day window:

    • Claire Organic Support Line: +92334-1600562

  2. Provide Information: Have your Order Number ready and clearly explain the issue (Damaged or Not as Described).

  3. Submit Proof: Share the mandatory, unedited video proof and any relevant photographs with our support team as requested.

 

💸 Evaluation and Refund Process

 

  1. Team Evaluation: Our dedicated Claire Organic team will thoroughly review the mandatory video evidence, photographs, and the details of your claim. This process may take a few working days.

  2. Decision: Once the claim is verified to meet all requirements (eligibility and mandatory proof), we will approve the return/refund.

  3. Action:

    • Depending on the case, we may request you to ship the product back to us (at our expense if the claim is valid).

    • A refund for the purchase price of the product will be processed.

    • Refunds are typically processed within 7-10 working days after approval and will be issued via the original payment method or an agreed-upon alternative.

Thank you for choosing Claire Organic! We appreciate your cooperation in helping us maintain fair and transparent policies.